Get 100% Authentic ITIL ITIL-4-Transition Dumps with Correct Answers [Q30-Q46]

Posted On August 15, 2024

Get 100% Authentic ITIL ITIL-4-Transition Dumps with Correct Answers

New Training Course ITIL-4-Transition Tutorial Preparation Guide

ITIL 4 Managing Professional Transition is a certification exam that is designed for IT professionals who are already certified in ITIL v3. ITIL-4-Transition exam is intended to help them transition to the ITIL 4 framework. ITIL 4 Managing Professional Transition certification demonstrates that the candidate has the knowledge and skills required to manage and operate IT services in line with the ITIL 4 framework.

ITIL 4 Managing Professional Transition Certification Exam is an essential step for IT professionals who want to stay relevant in the ever-changing IT industry. It provides a comprehensive understanding of the ITIL 4 framework and its applications in real-world situations. Passing the exam demonstrates to employers that you have the knowledge and skills to provide high-quality IT services that meet the needs of today’s businesses.

NO.30 An organization is implementing new technology that will significantly improve how they interact with their customers.
Which term BEST describes this situation?

Digital organization

High velocity IT

Digital transformation

IT transformation

NO.31 Which statement is CORRECT when considering a transformation to high velocity IT?

All organizations benefit from high velocity

High performance is usually part of the change

High-velocity IT should be applied throughout the organization

Customer-facing systems should be excluded from the change

NO.32 Which guiding principle would help the MOST in breaking down silos and elimating conflicting goals?

Start where you are

Progress iteratively with feedback

Optimize and automate

Collaborate and promote visibility

NO.33 Which two stakeholders co-create value in the service relationship?

The consumer and provider

The provider and supplier

The investor and consumer

The investor and supplier

NO.34 An organization with established processes for managing incidents, changes, and problems, receives a high volume of calls from users complaining that their issues are not being resolved efficiently. What is the FIRST step the organization should take to start to improve the situation?

Review skills and competencies of user support staff to ensure they have the required capability

Improve the integration of tools to ensure there are no gaps between processes

Use value stream mapping to help understand the end-to-end flow of user support

Encourage teams to collaborate so they can focus on value of users

NO.35 A large service provider with many staff has built a relationship with a customer and agreed a 10-year contract. Both organizations have shared information freely and responded to requests.
Which is MOST LIKELY to be a threat to maintaining the relationship?

Scheduling interactions between customer and service provider

Changes in service provider and customer staff

Failing to explain service provider actions that impact the customer

Failing to deal with communication in a timely fashion

NO.36 Which is an example of a digital organization?

An organization which uses IT to support its operational processes

An organization which has undergone an IT transformation

An organization which uses IT to change its strategic direction

An organization which uses IT to improve its ‘service desk’ practice

NO.37 An organization’s customers have historically been satisfied with the functionality and performance of its service. Recently, hovewer, the organization is getting complaints about both the performance of the services and areas such as sales and customer support. How BEST can the organization collect the information needed to address these complaints?

Collect customer experience and service level metrics

Use feedback from service reviews to assess value realization

Gather customer service performance metrics and map to SLAs

Conduct satisfaction surveys after service interactions

NO.38 An organization is compiling information about how a new service will be used. It is considering how each set of stakeholders will experience the service. In the past, the suppliers have been unreliable, so the organization wants to identify the main risks and dependencies for the introduction of the service. What is this an example of?

An agile approach

Value stream mapping

Workforce planning

Shift left

NO.39 Which is included in onboarding?
1. Negotiating service targets with customers
2. Building awareness of the new consumer
3. Ensuring resources are prepared for service provision
4. Designing the service components and infrastructure

1 and 2

2 and 3

3 and 4

1 and 4

NO.40 Which are elements of the service value system?

Service provision, service consumption, service relationship management

Governance, service value chain, practices

Outcomes, utility, warranty

Customer value, stakeholder value, organization

NO.41 Which concept is PRIMARILY concerned with multiple teams moving to a cross-functional way of working?

Organizational structure

Employee satisfaction measurement

Working to a customer oriented mindset

The value of positive communications

NO.42 What is the MOST LIKELY reason for an organization to delay a transformation to high velocity?

The organization is not ready for a cultural change

The organization is facing rapidly changing customer needs

The organization needs high levels of IT service availability

The organization needs to maintain high levels of information security

NO.43 An organization supports the users of its services using a tiered structure. There are many specialists in the second- and third-line resolution teams who have worked for the organization for a long time. The organization is in the process of deploying many changes to services. This is likely to result in a large number of complex incidents. In addition, there are long backlogs of work for the second and third-line resolution teams to complete.
Which is the BEST approach or technique to resolve this situation?

Service integration and management

Machine learning

Swarming

An information model

Explanation
Swarming is a technique to more effectively resolve complicated and complex issues, which typically require more than one person or group to complete an activity effectively1. Swarming involves stakeholders working together to resolve the issue, rather than escalating it through a tiered structure2. Swarming can reduce the time toresolution, improve the customer experience, and enhance the knowledge sharing and collaboration among the support teams3. Swarming is also a concept used in Agile and DevOps methodologies, which are part of the ITIL 4 framework4.
Service integration and management (SIAM) is a management methodology that can help coordinate multiple service providers and ensure consistent and seamless service delivery to the customers. However, SIAM is not a technique to resolve complex incidents within an organization, but rather a way to manage the relationships and interactions among different service providers.
Machine learning is a branch of artificial intelligence that enables systems to learn from data and improve their performance without explicit programming. Machine learning can help automate some aspects of service management, such as incident classification, routing, and resolution. However, machine learning is not a technique to resolve complex incidents that require human intervention and collaboration.
An information model is a representation of concepts, relationships, constraints, rules, and operations to specify the semantics of something. An information model can help define and structure the data and information used in service management, such as configuration items, incidents, problems, changes, etc.
However, an information model is not a technique to resolve complex incidents, but rather a way to organize and manage the information.
Therefore, the best approach or technique to resolve the situation described in the question is swarming.
References: 1: ITIL 4 Foundation, page 77 2: ITIL 4 & swarming – finding the right people & process | Axelos 3: Swarming vs Tiered Support Models Explained – BMC Software 4: ITIL 4 Specialist: Create, Deliver and Support, page 33 : ITIL 4 Foundation, page 81 : ITIL 4 Specialist: High-Velocity IT, page 36 :
ITIL 4 Specialist: High-Velocity IT, page 37 : ITIL 4 Foundation, page 83 : ITIL 4 Specialist: Create, Deliver and Support, page 35

NO.44 The CIO of a large multi-national organization has noticed that the whole IT department are performing poorly. The CIO is committed to changing the behaviour patterns of their staff to improve performance across the whole IT department.
Which of the following will BEST help to improve staff behaviour?

Running safe to fail experiments that provide learning opportunities

Comparing the cost of delay’ between work items to ensure that financially valuable work is prioritized

Implementing CI/CD toots to deploy software quickly

Adopting Kanban boards to visualise the flow of work across software development teams

NO.45 Which can act as an operating model for an organization?

The four dimensions of service management

The service value chain

The ITIL guiding principles

Continual improvement

NO.46 Which is an example of results-based measurement and reporting?

Measuring and reporting the number of hours worked by service desk employees

Measuring and reporting the number of supplier-related interruptions to a service