Salesforce New 2025 Public-Sector-Solutions Test Tutorial (Updated 102 Questions) [Q24-Q38]

Posted On December 4, 2025

Salesforce New 2025 Public-Sector-Solutions Test Tutorial (Updated 102 Questions)

Public-Sector-Solutions Exam Questions Dumps, Selling Salesforce Products

Salesforce Public-Sector-Solutions Exam Syllabus Topics:

Topic	Details
Topic 1	Public Sector Solutions – Product-Specific Systems Knowledge: Proficiency of public sector technical consultants in configuring systems for licenses, permits, inspections, grants management, employee experience, and emergency response will be tested. Understanding document processing, eSignature technologies, and reporting options is critical. Success in this area demonstrates expertise in delivering tailored solutions aligned with customer objectives and lifecycle requirements.
Topic 2	Public Sector Solution Product Configuration: This section assesses the proficiency of public sector technical consultants in identifying and implementing the right Salesforce Public Sector Solutions components for business requirements. Skills in Omnistudio, Service Cloud, and automation tools are key. It tests the ability to create optimized configurations, action plans, and digital experiences that enhance service delivery.
Topic 3	Public Sector Solutions Implementation Strategies and Best Practices: This domain measures the ability to implement Salesforce Public Sector Solutions using strategic approaches and industry best practices. Focus areas include PSS solutions, data sharing, security, scalability, and data quality. Demonstrating expertise in mapping business processes and designing robust solutions reflects the technical consultant’s aptitude for driving successful implementations in complex public sector environments.

QUESTION 24
What 2 core Salesforce Clouds is Public Sector Solutions based on?

Service Cloud

Experience Cloud

Marketing Cloud

Admin

QUESTION 25
Which three require set up to configure a License Authorization?

Business Type

Regulatory Authority

Inspection Type

Regulatory Authorization Type

Business Profile

QUESTION 26
A government agency is planning to determine applicable fees for customers based on complex data entered by the customer. Business users would like to test this feature with multiple samples before going live.
How can the agency execute and confirm samples?

By utilizing the flows

By utilizing the expression sets in BRE module

By utilizing the integration procedures

By utilizing the combination of data raptors and integration procedures

QUESTION 27
A Technical Consultant at the Department of Disaster Assistance is designing a solution for the eSignature related use cases. As part of the research, the architect discovered that Public Sector Solutions provide DocuSign integration without custom coding Which of the three functionalities is readily available with this functionality?

Send a contract document for review and signatures.

Track the signed contract document and update the contract record status.

Approval process to invalidate a contract document that is pending signatures if a new contract document supersedes it.

Ability/Request to update the contents of the documents before signing by the reviewer

Automatically invalidate a contract document that is pending signatures if a new contract document supersedes it.

QUESTION 28
A government agency wants to implement the Licenses, Permits, and Inspections modules of Public Sector Solutions. The agency needs to issue licenses and permits to two different sets of constituents; business constituents and private constituents. The agency would like to roll out licenses and permits to their business constituents first, followed by the private constituents at a later date.
What data model and implementation strategy should a technical consultant recommend to the government agency for this use case?

Implement the Business Account and Contact data model for business constituents now, and implement the Person Account data model for private constituents at a later date.

Implement the Business Account and Contact data model for business constituents now, and implement the Household Account and Contact data model for private constituents at a later date.

Implement both the Business Account and Contact data model for business constituents and the Person Account data model for private constituents at the same time.

Implement both the Business Account and Contact data model for business constituents and the Household Account and Contact data model for private constituents at the same time.

This recommendation aligns with the implementation strategy required by the government agency. Here’s the rationale:
* Business Account and Contact data model is designed for managing entities like businesses, organizations, and their associated contacts.
* Rolling out this model first ensures the agency can meet its priority of addressing business constituents before private constituents.
* Person Account data model is tailored for individuals acting as their own account, which is suitable for private constituents.
* Implementing this at a later stage aligns with the phased rollout strategy the agency prefers.
* Starting with only the Business Account and Contact model keeps the initial implementation focused and avoids unnecessary complexity.
* A phased approach allows the agency to learn and refine processes during the first phase (business constituents), then expand to private constituents.
* B. Business Account and Household Account/Contact data model:
* The Household Account model is not recommended for this use case. It is primarily used in Salesforce Nonprofit Success Pack (NPSP), not Public Sector Solutions. For private constituents, the Person Account model is more suitable.
* C. Implementing both models at the same time:
* Rolling out both models simultaneously (Business Account and Person Account) adds complexity to the implementation. It would require handling two different constituent types from the start, which is against the phased approach preferred by the agency.
* D. Implementing Business Account and Household Account at the same time:
* This option introduces an unnecessary mix of data models (Household Accounts instead of Person Accounts). Additionally, implementing both at once contradicts the agency’s phased rollout preference.
1. Business Constituents First:2. Private Constituents Later:3. Avoiding Complexity During Initial Rollout:
Why Not the Other Options?Conclusion:To meet the agency’s requirements, the technical consultant should recommend implementing the Business Account and Contact data model for business constituents now and the Person Account data model for private constituents at a later stage.

QUESTION 29
A public sector entity is looking to implement an Emergency Response management package. Which two features are available as part of the package for Volunteer Management?

Chatbot for volunteers

Automatically update the number of registered volunteers and volunteers needed when shifts are canceled

Volunteers can sign up for volunteer projects and can report time spent on volunteer activities

Volunteers can automatically claim reimbursements for the expenses.

QUESTION 30
What are the three different key modules of Public Sector Solutions: Business Rules Engine?

Expression Maps

Expression Sets

Decision Table

Decision Matrix

Decision Tree

QUESTION 31
A government agency recently migrated to Salesforce and is very excited to be on board, but their System Administrators have doubts about installing the Omnistudio package.
Which three tasks must be completed or checked before installing the Omnistudio Package?

Enable Orders

Enable Assets

Enable Person Accounts

Ensure the email deliverability access level is set to “All email”

Confirm browser settings meet published minimum requirements

QUESTION 32
Bobahaven has purchased the Licenses, Permits, and inspections modules of Public Sector Solutions and Is eager to transform its constituents’ experience by providing authenticated digital permit applications and self-service for constituents Bobahaven’s marketing team has provided the consultant with branding guidelines and asset files. The project sponsor has indicated thai while brand standards are important to comply with, the speed to market of this constituent digital experience is a higher priority.
Which two Experience Site templates will the consultant select for building and deploying an authenticated digital experience with some custom branding but with an emphasis on an accelerated development timeframe?

Select the BYO (Lightning Web Runtime) template and deploy custom-built Lightning Components.

Select the Licenses and Permits Experience Site template, and customize the theme.

Select the Help Center Experience Site template, and customize the theme.

Select the BYO (Aura) template and deploy a mix of custom-built Lightning Components with standard components.

QUESTION 33
A government agency recently implemented Inspections Management, but the internal users want an easier way to generate Visits. Currently, the users must navigate to the Related List tab on an Application, scroll to the Visits* related list and click ‘New.’ The users also have lo manually fill all of the fields when creating the Visit record. What is the recommended approach for creating a better user experience when creating a Visit?

Change the Business License Application and Individual Application pages to have a single related list of Visits on the right panel.

Create a Screen Flow with the required fields to create a Visit record and add the button to launch the flow on the page layout.

Advise the government agency that the current method is the best option available without custom code, which they should avoid wherever possible.

Create a new Action on the Business License Application and Individual Application objects to create a Visit record with Predefined Field Values.

QUESTION 34
A Technical Consultant has been asked to give insight to the reviewers explaining how a particular grant seeker was prioritized now that the Prioritization Expression Sets and Matrix have been developed.
Which three tasks must the Technical Consultant do to accommodate this request?

Create a Screen flow and incorporate the Decision Explainer component to display the outcome.

Create an Apex Trigger to document the decision steps performed.

Add the Decision Explainer Log History component to the Lightning record page(s).

Integrate the BRE with Decision Explainer.

Assign the Decision Explainer Permission Set License to the appropriate user(s).

QUESTION 35
A Public Sector Organization (PSO) is responding to an emergency and wants to provide a way for constituents and businesses to access resources and submit requests for servicesand programs. The PSO wants to leverage Public Sector Solutions (PSS) components, where possible, and offer a digital experience to end users.
What three prerequisite items should the Technical Consultant advise the PSO to configure so that PSS components can be used?

Install the ERM for PSS Managed Package

Enable Person Account

Enable Email-to-Case

Enable Web-to-Case

Install the ERM for PSS Unmanaged Package

QUESTION 36
A government agency would like 10 standardize Its grant funding process and Is looking for a solution to prioritize and award funds to the most eligible grant-seekers using Public Sector Solutions.
What three components should a technical consultant configure to define applicants’ eligibility and help with application prioritization?

Create a Decision Matrix using BRE

Create an Application Form using OmniScript Designer

Create an Application Form using Web-to-Case

Create an Expression Set using BRE

Create an Application Form using Web-to-Lead

QUESTION 37
apublic sector agency implemented Public Sector Solutions for meeting licensing, permitting, and inspection requirements. The inspection team has requested to make a few changes to the existing inspection form. The System Administrator is unable to see the ‘Edit” button for the Action Plan template and hence unable to make any changes.
What could be the reason for this?

Edit option needs to be added to Action Plan template page layout

System Administrator doesn’t have “Edit” permissions to Action Plan template

Once published, an Action Plan template cannot be changed.

Action Plan template changes have to be requested to Salesforce support team

QUESTION 38
A Public Sector Organization (PSO) would like to enhance its publicly available website, built in Experience Cloud, to allow constituents to report their concerns about someone’s health or safety. The PSO is already using Public Sector Solutions. The requirement from the PSO is that the constituent should be able to report their concerns both as authenticated users andanonymously. Additionally, internal staff should be able to separately track their investigations and any follow-up in a separate Case.
Leveraging Public Sector Solutions functionality, what configuration should the Technical Consultant use to meet the requirements?

Use the Complaint Case and Case objects.

Use record types on Case, one for the constituents and one for internal staff

Use the Public Complaint and Case objects.

Use a custom object for the Complaint with a lookup relationship to Case.