Verified Field-Service-Lightning-Consultant dumps Q&As 100% Pass in First Attempt Guaranteed Updated Dump from Exams4sures [Q89-Q111]

Posted On July 24, 2023

Verified Field-Service-Lightning-Consultant dumps Q&As 100% Pass in First Attempt Guaranteed Updated Dump from Exams4sures

Pass Field Service Lightning program Field-Service-Lightning-Consultant Exam With 303 Questions

The Salesforce Field-Service-Lightning-Consultant exam tests the applicant’s ability to implement Salesforce Field Service Lightning by addressing topics such as Service crew management, scheduling, mobile workforce management, inventory management, and work order management. Moreover, applicants are tested on their ability to create customized solutions for clients, integrating the Salesforce Field Service Lightning platform with existing systems and Salesforce products.

NO.89 Universal Containers would like to report on the volume of products installed within a specific timeframe.
What solution will help meet the customer’s requirement?

Utilize a Work Order related list on Asset.

Utilize a custom “Installation Date” field on Asset.

Utilize Field History Tracking on Asset.

Utilize the standard “Installation Date” field on Asset.

NO.90 Universal Containers is implementing Work Order Management to better support its clients.
Which two approaches should the Consultant consider to create work skills for the Service Resources?
Choose 2 answers

Create the work skills using the FSL Lightning Web Component. Assign the skills to Service Resources.
Add the skill to Work Types and Work Orders.

Create the work skills using Setup. Manually assign the skills to Service Resources.

Create the work skills using the FSL Lightning Managed Package wizard. Assign the skills to Service Resources. Add the skill to Work Types and Work Orders.

Create the work skills using the Guided Setup wizard. Assign the skills to Service Resources using Guided Setup.

NO.91 Universal Containers performs multi-staged jobs, where the second job can only begin after completion of the first job. How should a Consultant recommend implementing this process?

Create two Service Appointments, set the Related Service Appointment and Time Dependency.

Create one Service Appointment with the total duration of the two jobs and assign two Resources.

Create two Service Appointments and schedule them to the same Resource.

Create one Service Appointmentand schedule it to two different Resources.

NO.92 Technician often need to generate reports in customer language
Which configuration should the consultant recommend to meet the requirements?

Update the language of the current user

Update the default language of the organization

Add the language field to the contact page layouts

Add the service report language field to the work order page layout

NO.93 Universal Containers wants ensure that inventory needed for repair jobs is tracked and managed so Technicians have the material for their jobs. Which two ways should a Consultant recommend tracking these inventory requirements in Salesforce? Choose 2 answers

Products Required for Service Resources

Products Required for Service Appointments

Products Required for Work Order Line Items

Products Required for Work Orders

NO.94 Universal Containers’ (UC) customers have asset scheduled to be moved between locations by field personnel.
UC wants to implement a standard process focused on asset traceability. Which two object should a Consultant recommend to meet this requirement? Choose 2 answers

Work Orders

Assets

Cases

Service Appointments

NO.95 Universal Containers (UC) wants to deploy Knowledge to its field team.
How should UC ensure its Technicians can access Knowledge Articles offline?

Write a workflow that associates Articles to Work Orders based on a picklist on the Work Order.

Use Work Types to assign associated Articles to Work Orders.

Use the Salesforce mobile app with deep linking to the Salesforce Field Service mobile app.

Create a custom mobile app that syncs articles based on Service Appointment assignments.

NO.96 A Field Technician from Universal Containers arrived onsite for an appointment, and unfortunately the customer was not present. UC wants to ensure they can track these customer no-show events for future process improvement.
What process should a Consultant recommend to handle this situation?

Set the existing Service Appointment status to Cannot Complete; Create a new Service Appointment against the same Work Order for the follow-up trip.

Set the existing Service Appointment status to Complete; Create a new Work Order and Service Appointment for the follow-up trip.

Set the existing Service Appointment status to In Progress; Create a new Work Order and Service Appointment for the follow-up trip.

Set the existing Service Appointment status to Cannot Complete; Create a new Work Order Line Item for the follow-up trip.

NO.97 When a Universal Containers (UC) Technician installs a product at a customer site, the Technician must perform all future work for that customer.
Which process should the Consultant use to meet this requirement?

Add the Resource as a Required Resource on the Contact.

Add the Resource as a Required Resource on the Account.

Add the Resource as a Preferred Resource on the Work Order.

Add the Resource as a Preferred Resource on the Asset.

NO.98 At universal containers the service territory member’s time zone is one hour behind the service territory time zone how should the consultant ensure proper scheduling and optimization for the member?

Add one hour to the start and end times on the service territory.

Add one hour to the start and end times on the service territory member’s operating hours.

Change the time zone on the service territory member’s user record to match the service territory’s time zone.

Subtract one hour from the start and end times on the service territory.

NO.99 a customer makes one appointment for the sales department, and another
appointment for the service department. The two appointments should be handled on the same day, but should be created as separate appointments. In addition, the technician must complete one appointment before starting the next. The agent wants to make sure these two appointments are scheduled together and in sequence.
Which three things should the consultant verify to ensure these requirements are simultaneous scheduling will occur?
Choose 3 answers

The same resource and same day fields appear on the service appointments page layout.

The complex work visual force page is added to the service appointments page layout.

A dependency has been created between the two appointment and the start time are the same.

The checkbox uses all-or-none scheduling for related appointments in field service setting is selected.

The dependency type is set to start after finish and day on the service appointment in the dependency.

NO.100 one of the universal container customers allow maintenance only between 12:00 noon to 1:00 pm On which object should a consultant set operating Hours to meet this requirement?

Service territory number

Service territories

Service appointment

Account

NO.101 Universal Containers wants to allow Field Technicians to view work progress through the Work Order Line Item card in the Field Service mobile app. How can this be supported?

Create a Report Chart that summarizes Work Order Line Items and add a link to the Lens on the Service Appointment Layout.

Create a custom Visualforce page, add an external link from the Mobile app to view the page in the mobile browser.

Add the Work Order Line Items Related List to the Work Order Page Layout and assign the Layout to the Technician’s profile.

Create a custom Lightning Component that displays Work Order progress and deploy it to Technicians through salesforce1.

NO.102 universal container UC uses two contractors 1 and contractor 2 to perform repair work contractor 1 has provided service for UC for longer period time and considered to have more repair work expertise then contractor 2 How should a consultant configure the contractors experience?

Assign contractors 1 and 2 different capacities of repair work

Assign contractors 1 and 2 different skill levels for repair works

Assign contractors 1 and 2 preferred source

Assign contractors 1 and 2 as excluded resources

NO.103 Universal Containers wants to monitor Customer Satisfaction (CSAT) after a Work Order is complete. How can CSAT information be collected?

Add the CSAT Visualforce page to the Work Order.

Install the Survey Snap-in for CSAT capture.

Install an AppExchange Package.

Enable the CSAT Quick Action for Work Orders.

NO.104 Universal Containers provides multiple service types (i.e., Installation, Maintenance, Break/Fix, etc.). Each service requires a variety of skills and certifications in order for a resource to excel.
Which two configurations should a Consultant implement to meet this requirement? (Choose two.)

Select the relevant Work Types for each Resource.

Use Work Types with Required Skills.

Assign the appropriate Skills to Resources.

Create Multiple Work Orders Line Items per service.

NO.105 Universal Containers wants to track when Technicians need to visit a customer site multiple times to resolve an issue.
How should a Consultant configure this using a single Work Order’

Create a new Service Appointment for each site visit.

Create a new Child Work Order for each site visit.

Create a new Product Consumed for each site visit.

Create a new Work Order Line Item for each site visit.

NO.106 Universal Containers is deploying Field Service Lightning in Europe, where pricing varies by country. What Price Book structure is recommended?

Utilize a standard Price Book specific to each country.

Utilize the standard Price Book with pricing rules applied.

Utilize a custom Price Book specific to each country.

NO.107 Universal Containers wants to ensure that Service Appointments are only assigned to Resources who are Active. What configuration should a Consultant recommend for the Scheduling Policy?

Match Fields

Required Resource

Match Boolean

Preferred Resource

NO.108 each container consists of multiple parts that are tracked by assets records.
Universal container customers usually wait until several parts need service before requesting the technician come on a site to save money on the service charges How should consultants configure the field service lightning to track the work performed?

Create a work to type automatically create relevant line time for each asset

Create a work order and work order line item for each asset being serviced

Create a work order for all assets being serviced and work order line item for each product consumed

Create a work order for each asset being serviced

NO.109 Universal Containers wants to standardize creation of Work Orders. Historically, Work Orders have been set up with the incorrect skills and estimated time to completion.
What should a Consultant utilize to meet this requirement

Entitlement Templates

Entitlements

Work Types

Work Order Record Types

NO.110 Universal Containers wants to give Field Technicians the ability to create follow-up appointments if they are unable to complete w Work Order due to missing inventory. What should a Consultant implement to meet this requirement?

Implement a Macro to generate Service Appointments on the existing Work Order.

Implement a Quick Action to create a new Work Order Line Item on the existing Work Order.

Implement a Quick Action to create a new Service Appointment on the existing Work Order.

Implement a Custom Button to Create a Service Appointment on the existing Work Order.

NO.111 Universal Containers wants their Field Technicians to indicate if any of their Service Appointments are at risk of not being completed on time. They would like for this to be achieved on a mobile device using a Quick Action. What should a Consultant recommend to achieve this requirement?

Update the Service Appointment Status filed. (can’t be done from mobile)

Reschedule the Service Appointment for later. (from mobile it can only be reschedule via chatter)

Update the ServiceAppointment Chatter feed.

Update the Service Appointment field “In Jeopardy” (its not a Service Appointment field)

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Salesforce Field-Service-Lightning-Consultant Exam is a challenging but rewarding certification that will help you take your career to the next level. By demonstrating your expertise in the Field Service Lightning platform, you can position yourself as a valuable asset to any organization looking to optimize its field service operations.

Pass Field-Service-Lightning-Consultant Tests Engine pdf – All Free Dumps: https://www.exams4sures.com/Salesforce/Field-Service-Lightning-Consultant-practice-exam-dumps.html

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