[2023] Pass SAP C_C4H510_21 Test Practice Test Questions Exam Dumps [Q40-Q62]

QUESTION 40
Which of the following are reporting features in SAP Service Cloud? Note: There are 2 correct answers to this question.

QUESTION 41
The status of a ticket needs to be escalated.
Which tool can be used to achieve this?
Note: There are 2 correct answers to this question.

QUESTION 42
What objects can be used to define work distribution rules? Note: There are 2 correct answers to this question.

QUESTION 43
Which feature allows the scheduling of automatic ticket creation?

QUESTION 44
What is one consequence of scoping the installed base option?

QUESTION 45
Which transactional data is replicated unidirectionally from SAP Service Cloud to SAP CRM?

QUESTION 46
What are the essential configuration steps to automatically create a service ticket when an e-mail comes in? Note: There are 3 correct answers to this question.

QUESTION 47
Which of the following are benefits of ticket hierarchies in SAP Service Cloud?Note: There are 2 correct answers to this question

QUESTION 48
Which options do you have to connect an existing ticket to another ticket? Note: There are 3 correct answers to this question.

QUESTION 49
What are the advantages of using the mashup approach when integrating an SAP Bl system? Note: There are 3 correct answers to this question.

QUESTION 50
You set up an e-mail channel to process incoming tickets and create new customers for unknown senders. Which action should you take if you would rather route unknown senders to a common inbox (Unassociated E-mails)?

QUESTION 51
Which business function in the account master will block the release of quotes to SAP S/4HANA?

QUESTION 52
What does the system automatically generate when you create a new employee in SAP Service Cloud?

QUESTION 53
Which of the following access restriction types are available in SAP Service Cloud? Note: There are 3 correct answers to this question.

QUESTION 54
What can the service categories in the service catalog be used for? Note: There are 3 correct answers to this question.

QUESTION 55
Which key user features allow you to change field properties on the SAP Service Cloud Ul?

QUESTION 56
Question 42: You want to create a service ticket with a reference to an installed base, but installed base is not available for selection.
What could be the reason?

QUESTION 57
Which configuration steps can be used in SAP Service Cloud to send e-mails to a customer? Note: There are 2 correct answers to this question.

QUESTION 58
Which actions are needed to see the restriction rules in access restrictions? Note: There are 3 correct answers to this question.

QUESTION 59
How can you restrict access to Product View?

QUESTION 60
Which of the following actions are necessary to successfully use installed bases in service tickets? Note: There are 2 correct answers to this question.

QUESTION 61
The system needs to be set up to route all messages from Twitter that get created as service tickets to be handled by a specific team.
Which feature of SAP Service Cloud can help with this?

QUESTION 62
When a customer calls in with a problem with their product, which feature helps the service agent quickly identify the unique product ?