[2023] Pass SAP C_C4H510_21 Test Practice Test Questions Exam Dumps [Q40-Q62] : Best Free Exam Guide : http://free.exams4sures.com

QUESTION 40
Which of the following are reporting features in SAP Service Cloud? Note: There are 2 correct answers to this question.

You can use a console to write SQL statements.

You can add custom fields in data sources and reports.

You can access data base and check raw data in tables.

You can save report views and make them available to users.

QUESTION 41
The status of a ticket needs to be escalated.
Which tool can be used to achieve this?
Note: There are 2 correct answers to this question.

Resource scheduler

Maintenance plan

Feature action within tickets

Workflow rule

QUESTION 42
What objects can be used to define work distribution rules? Note: There are 2 correct answers to this question.

Employees

Territories

Incidents

Service agents

QUESTION 43
Which feature allows the scheduling of automatic ticket creation?

Realignment run

Service plans

Registered products

Maintenance plans

QUESTION 44
What is one consequence of scoping the installed base option?

The Measurements feature is activated.

The Registered Product scoping option will be selected automatically.

Warranty management is available in service tickets.

The number of available standard reports is reduced.

QUESTION 45
Which transactional data is replicated unidirectionally from SAP Service Cloud to SAP CRM?

Contracts

Tickets

External pricing

Activities

QUESTION 46
What are the essential configuration steps to automatically create a service ticket when an e-mail comes in? Note: There are 3 correct answers to this question.

Set up service categories and service catalogs.

Create an account with the e-mail address of the customer.

Set scoping questions and outgoing e-mail details in fine-tuning.

Configure the e-mail address in the communication channel.

Create an e-mail template for responses.

QUESTION 47
Which of the following are benefits of ticket hierarchies in SAP Service Cloud?Note: There are 2 correct answers to this question

Creating a ticket on the main account automatically creates tickets on the sub-accounts.

Opening the main ticket allows you to see all of the connected sub-tickets.

You can change the status of multiple sub-tickets from the main ticket.

Changing the customer in the main ticket updates the customers in the related sub-tickets.

QUESTION 48
Which options do you have to connect an existing ticket to another ticket? Note: There are 3 correct answers to this question.

Use the Subticket tabstrip to add a ticket.

Execute an action for grouping tickets.

Maintain the ticket hierarchy.

Select the relevant scoping item.

Define a multi-step approval process.

QUESTION 49
What are the advantages of using the mashup approach when integrating an SAP Bl system? Note: There are 3 correct answers to this question.

No security issues with mashup outside of corporate network

Offline access is available

Real-time data access

No additional authorization concept is required

Existing reports can be reused

QUESTION 50
You set up an e-mail channel to process incoming tickets and create new customers for unknown senders. Which action should you take if you would rather route unknown senders to a common inbox (Unassociated E-mails)?

Switch from channel type B2B to B2C.

Switch from channel direction inbound to outbound.

Switch from channel type B2C to B2B.

Switch from channel direction outbound to inbound.

QUESTION 51
Which business function in the account master will block the release of quotes to SAP S/4HANA?

Sales support block

Prospect

Delivery block

Credit limit check

QUESTION 52
What does the system automatically generate when you create a new employee in SAP Service Cloud?

Organizational unit

Workflow rule

Service agent

Business user

QUESTION 53
Which of the following access restriction types are available in SAP Service Cloud? Note: There are 3 correct answers to this question.

Full Access

Unrestricted

Restricted

No Access

Define Specific Restriction

QUESTION 54
What can the service categories in the service catalog be used for? Note: There are 3 correct answers to this question.

Determining fine-tuning settings

Controlling responsibility

Controlling validity of the service catalog

Reporting

Determining service level assignments

QUESTION 55
Which key user features allow you to change field properties on the SAP Service Cloud Ul?

Code list restriction

Workflow rules

Adaptation

Mashup

QUESTION 56
Question 42: You want to create a service ticket with a reference to an installed base, but installed base is not available for selection.
What could be the reason?

You need to be maintained as the contact for the installed base.

The installed base is in status “In Preparation” and needs to be activated.

The address of the installed base does not match the account.

You need to update the skills in the service ticket and the installed base.

QUESTION 57
Which configuration steps can be used in SAP Service Cloud to send e-mails to a customer? Note: There are 2 correct answers to this question.

Define a template.

Set up an approval process.

Activate Live Activity Configuration.

Create a customer and assign an e-mail address.

QUESTION 58
Which actions are needed to see the restriction rules in access restrictions? Note: There are 3 correct answers to this question.

Set the access rights to display.

Set the write access to restricted.

Set the access rights to edit.

Set the read access to restricted.

Set the read and write access to restricted.

QUESTION 59
How can you restrict access to Product View?

Territories

Service Unit of Employee

Employee

Sales Data of Employee

QUESTION 60
Which of the following actions are necessary to successfully use installed bases in service tickets? Note: There are 2 correct answers to this question.

At least one service object needs to be assigned.

A service contract is active.

A customer needs to be assigned.

Address mismatches must be corrected first.

QUESTION 61
The system needs to be set up to route all messages from Twitter that get created as service tickets to be handled by a specific team.
Which feature of SAP Service Cloud can help with this?

SLA

Work distribution

Knowledge base integration

Social channel setup

QUESTION 62
When a customer calls in with a problem with their product, which feature helps the service agent quickly identify the unique product ?

Registered product

Installed base

Service contract

Service warranty