This page was exported from Best Free Exam Guide [ http://free.exams4sures.com ] Export date:Sat Mar 15 4:14:07 2025 / +0000 GMT ___________________________________________________ Title: [2023] Pass SAP C_C4H510_21 Test Practice Test Questions Exam Dumps [Q40-Q62] --------------------------------------------------- [2023] Pass SAP C_C4H510_21 Test Practice Test Questions Exam Dumps Verified C_C4H510_21 dumps Q&As - C_C4H510_21 dumps with Correct Answers The SAP C-C4H510-21 Certification Exam is designed for individuals who want to demonstrate their knowledge and expertise in SAP Service Cloud. This certification exam is suitable for application associates who are responsible for configuring and implementing SAP Service Cloud solutions for their organizations. The certification exam is based on the latest version of the software, which is SAP Service Cloud 2111.   QUESTION 40Which of the following are reporting features in SAP Service Cloud? Note: There are 2 correct answers to this question.  You can use a console to write SQL statements.  You can add custom fields in data sources and reports.  You can access data base and check raw data in tables.  You can save report views and make them available to users. QUESTION 41The status of a ticket needs to be escalated.Which tool can be used to achieve this?Note: There are 2 correct answers to this question.  Resource scheduler  Maintenance plan  Feature action within tickets  Workflow rule QUESTION 42What objects can be used to define work distribution rules? Note: There are 2 correct answers to this question.  Employees  Territories  Incidents  Service agents QUESTION 43Which feature allows the scheduling of automatic ticket creation?  Realignment run  Service plans  Registered products  Maintenance plans QUESTION 44What is one consequence of scoping the installed base option?  The Measurements feature is activated.  The Registered Product scoping option will be selected automatically.  Warranty management is available in service tickets.  The number of available standard reports is reduced. QUESTION 45Which transactional data is replicated unidirectionally from SAP Service Cloud to SAP CRM?  Contracts  Tickets  External pricing  Activities QUESTION 46What are the essential configuration steps to automatically create a service ticket when an e-mail comes in? Note: There are 3 correct answers to this question.  Set up service categories and service catalogs.  Create an account with the e-mail address of the customer.  Set scoping questions and outgoing e-mail details in fine-tuning.  Configure the e-mail address in the communication channel.  Create an e-mail template for responses. QUESTION 47Which of the following are benefits of ticket hierarchies in SAP Service Cloud?Note: There are 2 correct answers to this question  Creating a ticket on the main account automatically creates tickets on the sub-accounts.  Opening the main ticket allows you to see all of the connected sub-tickets.  You can change the status of multiple sub-tickets from the main ticket.  Changing the customer in the main ticket updates the customers in the related sub-tickets. QUESTION 48Which options do you have to connect an existing ticket to another ticket? Note: There are 3 correct answers to this question.  Use the Subticket tabstrip to add a ticket.  Execute an action for grouping tickets.  Maintain the ticket hierarchy.  Select the relevant scoping item.  Define a multi-step approval process. QUESTION 49What are the advantages of using the mashup approach when integrating an SAP Bl system? Note: There are 3 correct answers to this question.  No security issues with mashup outside of corporate network  Offline access is available  Real-time data access  No additional authorization concept is required  Existing reports can be reused QUESTION 50You set up an e-mail channel to process incoming tickets and create new customers for unknown senders. Which action should you take if you would rather route unknown senders to a common inbox (Unassociated E-mails)?  Switch from channel type B2B to B2C.  Switch from channel direction inbound to outbound.  Switch from channel type B2C to B2B.  Switch from channel direction outbound to inbound. QUESTION 51Which business function in the account master will block the release of quotes to SAP S/4HANA?  Sales support block  Prospect  Delivery block  Credit limit check QUESTION 52What does the system automatically generate when you create a new employee in SAP Service Cloud?  Organizational unit  Workflow rule  Service agent  Business user QUESTION 53Which of the following access restriction types are available in SAP Service Cloud? Note: There are 3 correct answers to this question.  Full Access  Unrestricted  Restricted  No Access  Define Specific Restriction QUESTION 54What can the service categories in the service catalog be used for? Note: There are 3 correct answers to this question.  Determining fine-tuning settings  Controlling responsibility  Controlling validity of the service catalog  Reporting  Determining service level assignments QUESTION 55Which key user features allow you to change field properties on the SAP Service Cloud Ul?  Code list restriction  Workflow rules  Adaptation  Mashup QUESTION 56Question 42: You want to create a service ticket with a reference to an installed base, but installed base is not available for selection.What could be the reason?  You need to be maintained as the contact for the installed base.  The installed base is in status “In Preparation” and needs to be activated.  The address of the installed base does not match the account.  You need to update the skills in the service ticket and the installed base. QUESTION 57Which configuration steps can be used in SAP Service Cloud to send e-mails to a customer? Note: There are 2 correct answers to this question.  Define a template.  Set up an approval process.  Activate Live Activity Configuration.  Create a customer and assign an e-mail address. QUESTION 58Which actions are needed to see the restriction rules in access restrictions? Note: There are 3 correct answers to this question.  Set the access rights to display.  Set the write access to restricted.  Set the access rights to edit.  Set the read access to restricted.  Set the read and write access to restricted. QUESTION 59How can you restrict access to Product View?  Territories  Service Unit of Employee  Employee  Sales Data of Employee QUESTION 60Which of the following actions are necessary to successfully use installed bases in service tickets? Note: There are 2 correct answers to this question.  At least one service object needs to be assigned.  A service contract is active.  A customer needs to be assigned.  Address mismatches must be corrected first. QUESTION 61The system needs to be set up to route all messages from Twitter that get created as service tickets to be handled by a specific team.Which feature of SAP Service Cloud can help with this?  SLA  Work distribution  Knowledge base integration  Social channel setup QUESTION 62When a customer calls in with a problem with their product, which feature helps the service agent quickly identify the unique product ?  Registered product  Installed base  Service contract  Service warranty  Loading … C_C4H510_21 certification guide Q&A from Training Expert Exams4sures: https://www.exams4sures.com/SAP/C_C4H510_21-practice-exam-dumps.html --------------------------------------------------- Images: https://free.exams4sures.com/wp-content/plugins/watu/loading.gif https://free.exams4sures.com/wp-content/plugins/watu/loading.gif --------------------------------------------------- --------------------------------------------------- Post date: 2023-06-29 15:32:59 Post date GMT: 2023-06-29 15:32:59 Post modified date: 2023-06-29 15:32:59 Post modified date GMT: 2023-06-29 15:32:59