Prepare for your exam certification with our FSL-201 Certified Salesforce [Q63-Q84]

Posted On May 24, 2023

Prepare for your exam certification with our FSL-201 Certified Salesforce

Free Salesforce FSL-201 Exam 2023 Practice Materials Collection

NEW QUESTION 63
Universal Containers wants their Technicians to capture potential up-sell opportunities identified during site visits that will then be addressed by the inside sales team. What Configuration will support this requirement?

Create a Service Appointment Quick Action to create a Lead record and add it to the appropriate page layout.

Create a Web-to-Lead page that submits to the inside sales team. Add a link to the Case Page Layout.

Create a Public Group for the inside sales team, and share Work Orders to the group via Sharing Rules.

Configure a Flow against Cases that auto-creates leads and assigns them to the insides sales team Queue.

NEW QUESTION 64
each container consists of multiple parts that are tracked by assets records.
Universal container customers usually wait until several parts need service before requesting the technician come on a site to save money on the service charges How should consultants configure the field service lightning to track the work performed?

Create a work to type automatically create relevant line time for each asset

Create a work order and work order line item for each asset being serviced

Create a work order for all assets being serviced and work order line item for each product consumed

Create a work order for each asset being serviced

NEW QUESTION 65
Universal containers just started its field service implementation and is configuring service territories and locations. Need to be associated to territories.
In which two ways should the consultant show this relationship?
Choose 2 answers

add the service territory location related list on the location page layout

create the service territory location as a location lookup field.

add the service territory location related list on the service territory page layout

create the service territory location as a service territory lookup field.

NEW QUESTION 66
Universal Containers (UC) is currently managing a custom monolithic web service that runs on an on-premise server.
This monolithic web service is responsible for Point-to-Point (P2P) integrations between:
1. Salesforce and a legacy billing application
2. Salesforce and a cloud-based Enterprise Resource Planning application
3. Salesforce and a data lake.
UC has found that the tight interdependencies between systems is causing integrations to fail.
What should an architect recommend to decouple the systems and improve performance of the integrations?

Re-write and optimize the current web service to be more efficient.

Leverage modular design by breaking up the web service into smaller pieces for a microservice architecture.

Use the Salesforce Bulk API when integrating back into Salesforce.

Move the custom monolithic web service from on-premise to a cloud provider.

NEW QUESTION 67
Universal container UC has 140 service resources who handle 2400 service appointment per day How should UC define the service territories to ensure the high quality of optimization and dispatcher experience?

The service territories with fewer than 50 resource

One service territory with four polygons

Two service territories that split the service resource evenly

Five service territories with fewer than 500 service appointment per day

NEW QUESTION 68
Universal Containers is deploying Field Service Lightning in Europe, where pricing varies by country. What Price Book structure is recommended?

Utilize a standard Price Book specific to each country.

Utilize the standard Price Book with pricing rules applied.

Utilize a custom Price Book specific to each country.

NEW QUESTION 69
Universal Containers wants to have more control over the geography in which their Technicians are performing work. What capability should a Consultant enable?

Service Territories

Geotracking

Territory Management

Location Management

NEW QUESTION 70
A dispatcher of a local power outage. All appointments in the affected area must be rescheduled to a different day How should the dispatcher update the service appointment?

Create the report to identify the service appointment in the area of notified service resources.

Configure a new scheduling policy to change service appointment

Push reschedule notifications to service service resource using the field service lightning mobile app

Create a map polygon of affected area to select service appointment for rescheduling

NEW QUESTION 71
A customer imports data from an external system into Salesforce using Bulk API. These jobs have batch sizes of 2000 and are run in parallel mode. The batc fails frequently with the error “Max CPU time exceeded”. A smaller batch size will fix this error.
Which two options should be considered when using a smaller batch size?
Choose 2 answers

Smaller batch size may cause record-locking errors.

Smaller batch size may increase time required to execute bulk jobs.

Smaller batch size may exceed the concurrent API request limits.

Smaller batch size can trigger “Too many concurrent batches” error.

NEW QUESTION 72
A company needs to be able to send data from Salesforce to a home grown system behind a corporate firewall. The data needs to be pushed only one way and doesn’t need to be sent in real time. The average volume is 2 million records per day.
What should an integration architect consider when choosing the right option in building the integration between the external system and Salesforce?

Due to high volume of records, number of concurrent requests can hit the limit for the REST API call to external system.

Due to high volume of records, a third party integration tool is required to stage records off platform.

Due to high volume of records, the external system will need to use a BULK API Rest endpoint to connect to salesforce.

Due to high volume of records, salesforce will need to make a REST API call to external system.

NEW QUESTION 73
Each door lock that Universal Containers (UC) sells has a unique 20 digit code. The code represents the manufacturer, production run, and production number.
UC needs to track each lock. In addition to the installed locks, all Technicians carry five replacement units in their van stock, How should UC track the van stock door locks?

Create a product item and enter the serial numbers in the related list.

Create a product item with all the serial numbers in the notes section.

Create a product item for each door lock utilizing standard fields.

Create a product item and enter the Technicians’ lock quantity.

NEW QUESTION 74
Northern Trail Outfitters (NTO) is looking to integrate three external systems that run nightly data enrichment processes in Salesforce. NTO has both of the following security and strict auditing requirements:
1. The external systems must follow the principle of least privilege, and
2. The activities of the eternal systems must be available for audit.
What should an Integration Architect recommend as a solution for these integrations?

A shared integration user for the three external system integrations.

A shared Connected App for the three external system integrations.

A unique integration user for each external system integration.

A Connected App for each external system integration.

NEW QUESTION 75
Universal Containers performs service on field assets that require a sequence of work tasks. A Consultant has recommended Work Order Line Items to manage the tasks and assets/parts necessary to manage the work.
Which two of the following must be considered as part of this solution to ensure Work Orders are properly completed? Choose 2 answers

Use of Standard Reports to view Parent and Root Work Order Lines Items within Work Orders by Customer.

Use of Work Order Line Items that automatically inherit the hierarchy of Assets attached to Work Order.

Use of Work Order Line Items to link to a specific Asset within the Asset Hierarchy that represents the BoM.

Use of a parent-child Work Order Line Item to create a Work Order Line Item hierarchy.

NEW QUESTION 76
Universal containers (UC) wants to deploy knowledge to its field team.
How should UC ensure its technicians can access knowledge articles offline?

Use the salesforce Mobile App with deep linking to the field service lightning Mobile App.

Use work types to assign associated articles to work order.

Create a custom Mobile App that syncs articles based on service appointment assignments.

Write a workflow that associates articles to work orders based on a picklist on the work order.

NEW QUESTION 77
At Northern Trail Outfitters (NTO), agents are expected to complete a variety of tasks. They create cases and work orders, and need Read access to work types and work rules. They also book and manage appointments, assign mobile resources, and optimize their mobile workforce’s schedule.
What is the best permission set{s) a consultant should
recommend assigning to NTO agents?

Dispatcher

Agent and Resource

Agent

Mobile, Agent, and Resource

NEW QUESTION 78
Universal containers products need to be traceable form the factory to customer sites. The products are installed using disposable kits.
How should the consultant configure this?

Create the products and the installation kits as unsterilized inventory.

Create the products and the installation kits as serialized inventory.

Creak the products as serialized inventory and the installation kits as unsterilized inventory.

Create the products and the installation kits as a single serialized product.

NEW QUESTION 79
A Universal Containers’ (UC) Technician is completing a service appointment, but is unable to finish one of the tasks defined on the Work Order Line Items because of insufficient Inventory. Assuming UC is using the standard Work Order and Line Item status picklist values, how should the work be recorded?

Mark all completed Work Order Line Items as “Completed.” Mark the incomplete Work Order Line Item as “Cannot Complete” and enter details in the Description field. Mark the parent Work Order as
“Cannot Complete”.

Mark all Work Order Line Items as “Cannot complete,” including the incomplete Work Order Line Item; mark the parent Work Order as “In Progress.”

Mark all completed Work Order Line Items as “Completed.” Mark the incomplete Work Order Line Item as “Cannot Complete,” and enter details in the Description filed. Mark the parent Work Order as
“Cancelled.”

NEW QUESTION 80
Universal Containers has discovered that many of its Technicians’ initial visits require a return visit to complete the work.
Which two approaches should a Consultant recommend to accurately track these visits?
Choose ? answers

Create a new Work Order and Service Appointment.

Reschedule the Work Order for the new date.

Reschedule the Service Appointment for the new date.

Create a new Service Appointment on the original Work Order.

NEW QUESTION 81
Northern Trail Outfitters needs to send order and line items directly to an existing finance application webservice when an order if fulfilled. It is critical that eac order reach the finance application exactly once for accurate invoicing.
What solution should an architect propose?

Trigger invokes Queueable Apex method, with custom error handling process.

Trigger makes @future Apex method, with custom error handling process.

Button press invokes synchronous callout, with user handling retries in case of error

Outbound Messaging, which will automatically handle error retries to the service.

NEW QUESTION 82
Universal Containers occasionally needs to use two technicians to complete a job, however the technicians can be onsite at different How should a consultant implement this process?

Create two service appointments and set the early start to the start time of the first service appointments

Create two service appointments and assign two different resources

Create one service appointments and schedule two resources

Create one service appointments and add two required resources

NEW QUESTION 83
Universal Containers wants to use Work Types, since many of their Work Orders require the same Field Service Technician skills. What should the Consultant consider when using Work Types?

A change to the skills on a Work Type will affect the required skill on Work Orders previously created from that Work Type.

A Work Order inherits the Work Types required skills; however, the user has the ability to add/remove skills on the Work Order.

An existing Work Order Line Item will inherit the required skill of a Work Type, regardless of any existing required skills.

A Work Order Line Item will inherit their parent Work Order’s Work Type Skills, and the user is unable to make additional changes.

NEW QUESTION 84
Universal Containers is implementing Field Service Lightning and wants to make sure the dispatch team receives Work Orders with appropriate resource and timeframe requirements defined. What should a Consultant implement to achieve this requirement?

Work Types, Skill Routing, Skill Requirements, Operating Hours

Case process, Work Types, Entitlements, and Milestones

Skill Requirements, Work Types, Case Process, Milestones

Work Types, Skill Requirements, Entitlements, and Milestones

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