Dependable ITIL4-DPI Exam Dumps to Become ITIL Certified [Q22-Q43]

NO.22 An organization is mapping a value stream for an IT service. In the current map, the same activity is repeated multiple times. When identifying opportunities to remove waste from the value streams, it has been determined that several days could be removed from the delivery time by eliminating repeated work.
What is this an example of?

NO.23 A service provider has developed a strategy to increase its revenue by launching a new cloud storage service.
This strategy is being cascaded down to the technical teams.
Which is a relevant objective that will support the strategy?

NO.24 In an organization, a service desk team employs experienced staff who have worked there for many years and have good relationships with support teams. The organization has a good improvement culture, and staff are encouraged to use their experience and identify improvements. They are developing a new policy for handling incidents.
Which is the BEST approach for this new policy?

NO.25 A company has a new, global line of business that has changed how the IT department supports the systems.
Recognizing the need for two-way communication for the required changes, IT managers need better ways of obtaining feedback.
Which describes the BEST approach for establishing effective feedback channels?

NO.26 An organization uses an external service provider to develop and support a critical application. They have asked the supplier to make improvements as users have been complaining that the application is difficult to use.
What would be a suitable SMART KPI for measuring this improvement?

NO.27 A service provider has established the success factor of:”improved availability of wi-fi service.” Using the SMART model, which is the BEST key performance indicator to use to measure this?

NO.28 Which BEST describes the relationship between planning and risk?

NO.29 Which statement describes the influence of services on service consumers’ outcomes, costs, and risks?

NO.30 An organization is making a major improvement to how they create and deliver IT services. They need to collect feedback about what issues staff have with the improvement.
Which is an appropriate method for this?

NO.31 When planning a new service, which three factors should be considered when defining the value that the service will create?

NO.32 Which describes ‘scope of control’?

NO.33 A retailer is considering introducing a new virtual reality feature to its online presence. Recognizing this is a significant effort requiring new skills and technology, the CIO has asked the operations manager to assess the impact to the organization.
Which assessment method would work BEST in this situation?

NO.34 A service provider is implementing a new self-service portal for users to request access to IT services. The portal will be made available to 5000 users across 50 sites.
Which is the BEST guidance for producing guidelines for users of the self-service portal?

NO.35 An organization recently established a continual improvement team to promote and enable continual improvement throughout the SVS. The members of the team are discussing the team’s role in continual improvement across the organization.
Which is the BEST description of the team’s role in this situation?

NO.36 A project team recently delivered a new service on time and to specification. However, the team encountered a number of issues during the project that resulted in an increase in the resources utilized. The project is about to close and the project team will immediately move on to the next project.
Which is the BEST way to avoid similar issues in the future?

NO.37 Which BEST describes a value stream?

NO.38 What is the difference between a policy and a control?