[Sep 23, 2026] Genuine CIS-ITSM Exam Dumps Free Demo [Q119-Q134]

QUESTION 119
Your customer wants to know why users with the problem_coordinator role can Communicate workarounds, and fixes; but users with problem_task_analyst cannot.
How do you explain this?

QUESTION 120
Which table can be used to build a report to see which knowledge articles are no longer viewed by users?

QUESTION 121
An Order Guide can include multiple Items. Items have common variables, such as Shipping Location, and Requester. Which field on the Order Guide, when set to true, automatically copies the common variable values to corresponding variables on each included Item?

QUESTION 122
Technical configuration items extend the Base Configuration Item table.

QUESTION 123
Which of the following statements are correct for standard changes? (Choose two.)

QUESTION 124
In the baseline platform configuration, if a change approver rejects an approval for a normal change, what will the state of the change be set to?

QUESTION 125
Which table is used to store all the searches performed against knowledge base articles?

QUESTION 126
A developer wishes to improve runtime performance of Apex calls by caching results on the client.
What is the best way to implement this?

QUESTION 127
A sales manager is unable to view a contact. The contact owner is under the manager in the role hierarchy.
Why is the sales manager receiving “insufficient privileges” error when viewing a contact?

QUESTION 128
Which of the following statements is true regarding configuration items and the table extended?

QUESTION 129
What type of record can be created from an incident record from the workspace view to track and manage opportunities for improving a service or process?

QUESTION 130
What Knowledge Management capability allows users to ask and answer questions amongst peers within a Knowledge Base?

QUESTION 131
Your customer wants to change the way Priority on Problem records is calculated based on Impact and Urgency.
Which module should you use to locate and update the Priority Problem Lookup record?

QUESTION 132
Which of the following database views is useful if you need to create a report of the changes that were closed by category?

QUESTION 133
Which use case can only be performed by using asynchronous Apex?

QUESTION 134
When customers ask to move existing service requests (catalog items) from other platforms, what is a good practice to follow?