Start your 820-605 Exam Questions Preparation with Updated 124 Questions [Q68-Q85]

QUESTION 68
During the delivery of a security solution, adoption barriers were identified. Those barriers were addressed, and the customer’s business goals are now fulfilled. The customer is pleased with their solution and shares this experience in blogs and social medi a. In which stage is the customer?

QUESTION 69
Your customer’s business outcome is to drive employee efficiencies. Which key metrics measure this outcome?

QUESTION 70
Which two outcomes are expansion opportunities within customer success? (Choose two )

QUESTION 71
Which type of KPl is of the most interest to Customer Success?

QUESTION 72
Refer to the exhibit. Which initial action does a Customer Success Manager take?

QUESTION 73
The customer wants to increase the number of services in their portfolio and improve the time to launch these services.
Which two business outcomes are appropriate? (Choose two )

QUESTION 74
A customer informs their Customer Success Manager that they are not realizing the savings expected with their technology solution.
The Customer Success Manager acknowledges the concern and takes ownership.
Which action does the Customer Success Manager take first?

QUESTION 75
Customer A has 120.000 employees and a meeting booking system that is 20 years old. It provides a personalized service that arranges all aspects of video conference meeting. This service includes 21 staff people globally. Customer A has invested in a video conferencing solution. Their desired outcome is to create a cost-savings, self-serve approach to achieve business innovation through face-to-face communications.
Which two main barriers to adoption does the customer face? (Choose two.)

QUESTION 76
The CIO of a bank and their vendor have a significant disagreement over the value of the work that was delivered the past two years under the existing managed-services contract. The contract renewal process was delayed over three months, with considerable risk to both parties. Which best practice will help prevent this type of disagreement?

QUESTION 77
Which expense is an operating expense (OPEX)?

QUESTION 78
What is a technical adoption barrier?

QUESTION 79
Why is it convenient to tie business outcomes and the customer value proposition?

QUESTION 80
In which lifecycle stage would a lack of skilled resources be identified as a barrier?

QUESTION 81
Which type of analytics have telemetry that show the customer’s use of the software and define what has happened to date?

QUESTION 82
Which expense is an operating expense (OPEX)?

QUESTION 83
A Customer Success Manager was assigned a strategic new account. Which action prepares them for the customer introduction meeting?

QUESTION 84
The customer has a new leadership team that expresses concern over the lack of adoption of a purchased solution. Which two activities must the Customer Success Manager initiate to mitigate this risk? (Choose two.)

QUESTION 85
Refer to the exhibit.

Which action must be taken by Customer Success Manager?