820-605 Questions Pass on Your First Attempt Dumps for Digital Transformation Specialist Certified [Q52-Q66]

NEW QUESTION 52
Which key industry trend explains the need for companies to invest in a Customer Success practice and Customer Success Manager role?

NEW QUESTION 53
A customer has finalized all of their solution planning and will be deploying it over the next two weeks. As the customer Success Manager, what is the next logical step to focus on for the customer’s lifecycle journey?

NEW QUESTION 54
Which type of analytics have telemetry that show the customer’s use of the software and define what has happened to date?

NEW QUESTION 55
What is the term for the gap between the features and functions that customers purchase and the features and functions that they use?

NEW QUESTION 56
What is Quarterly Success Review?

NEW QUESTION 57
The customer wants to improve operational expenditure and reduce the C02 footprint of the organization. Which two business outcomes are critical to the company’s success? (Choose two.)

NEW QUESTION 58
A customer wants to deploy new technology. The Customer Success Manager is concerned the customer is not ready to adopt the solution. Which steps with the Project and Operations teams ensure a successful adoption?

NEW QUESTION 59
From a Customer Success perspective, which reason to monitor your customer’s health is the most important?

NEW QUESTION 60
A large university has deployed a new IT solution designed to improve the overall student and staff experience. Which approach to measure success is the best?

NEW QUESTION 61
Which perspectives are covered in a balanced scorecard?

NEW QUESTION 62
The customer wants to increase the utilization of their video conferencing system. Drag and drop the actions from the left into the correct sequence on the right.

NEW QUESTION 63
The CIO of a bank and their vendor have a significant disagreement over the value of the work that was delivered the past two years under the existing managed-services contract. The contract renewal process was delayed over three months, with considerable risk to both parties. Which best practice will help prevent this type of disagreement?

NEW QUESTION 64
Which statement describes the difference between customer success and customer sales?

NEW QUESTION 65
Drag and drop three valid elements of a success plan from the left to the right. Not all options are used.

NEW QUESTION 66
Drag and drop three valid elements of a success plan from the left to the right Not all options are used.