Guide (New 2022) Actual ServiceNow CIS-ITSM Exam Questions [Q205-Q224]

Q205. Which platform feature is used to track field value durations, such as the length of time an Incident spent in each State or the length of time an Incident was assigned to each group?

Q206. How can you allow creating change requests from inactive incidents?

Q207. Which two permissions need to be enabled to set up entitlement management, including milestones, entitlement processes, and entitlement templates? (Choose two.)

Q208. What are three capabilities of Collaborative Forecasting? (Choose three.)

Q209. In the baseline platform configuration, a end-user with no assigned roles can read an Incident when they are
_________.

Q210. Where is the online check-in banner message configured for walk-up experience on the service portal?

Q211. The sales team has requested that a new field called Current Customer be added to the Accounts object. The default value will be “No” and will change to “Yes” if any related opportunity is successfully closed as won.
What can an administrator do to meet this requirement?

Q212. A Knowledge Article can be associated with multiple Knowledge Bases.

Q213. Which of the following links can be used in order to customize the Caller sys_popup view in the incident form?

Q214. An org has a requirement that an Account must always have one and only one Contact listed as Primary. So selecting one Contact will de-select any others. The client wants a checkbox on the Contact called “Is Primary” to control this feature. The client also wants to ensure that the last name of every Contact is stored entirely in uppercase characters.
What is the optimal way to implement these requirements?

Q215. A Knowledge Article can be associated with multiple Knowledge Bases.

Q216. Which table is used to store all the searches performed against knowledge base articles?

Q217. REVIEW
Which key performance indicators can be influenced by effective Problem Management? Select all that apply.

Q218. Which of the following roles can close a problem? (Choose three.)

Q219. Which of the following can be used to standardize the body of Outbound email notifications?

Q220. A large company uses Salesforce across several departments. Each department has its own Salesforce Administrator. It was agreed that each Administrator would have their own sandbox in which to test changes.
Recently, users notice that fields that were recently added for one department suddenly disappear without warning. Also, Workflows that once sent emails and created tasks no longer do so.
Which two statements are true regarding these issues and resolution? (Choose two.)

Q221. A developer is writing a Visualforce page that queries accounts in the system and presents a data table with the results. The users want to be able to filter the results based on up to five fields. However, the users want to pick the five fields to use as filter fields when they run the page.
Which feature of Apex code is required to facilitate this solution?

Q222. The purpose of Change Management in ServiceNow is to plan and manage releases and make sure software deployments are done correctly.

Q223. Universal Containers is implementing a new lead status process and wants to be able to do the following:
* Track leads through five different status values.
* Run reports showing the duration a lead spends in each status.
* Run full Lifetime reports of a lead from creation to conversion.
* Prevent leads from skipping a lead status.
How can these requirements be met?

Q224. Inbound Actions can be configured to enable creating or updating incidents.