[Aug-2022] GCP-GC-ADM Braindumps – GCP-GC-ADM Questions to Get Better Grades [Q30-Q54]

QUESTION 30
What statements are true regarding contact lists used for outbound campaigns? (Choose three.)

QUESTION 31
Select the categories of ACD skills which can be added to a user or interaction. (Choose two.)

QUESTION 32
Select the types of scheduling available in Genesys Cloud. (Choose two.)

QUESTION 33
Which definition matches the After Call Work option Mandatory, Time-boxed?

QUESTION 34
Which of the following options are used when scheduling a report? (Choose three.)

QUESTION 35
What is a DNC list?

QUESTION 36
What additional functionality will your business have by setting up and using ACD Messaging in your contact center?

QUESTION 37
ABC Corporation plans to purchase the Genesys Cloud Contact Center solution from Genesys to meet their requirement for unlimited multi-channel interaction routing. Which would be the right license level for them to purchase?

QUESTION 38
A system that routes interactions based on an algorithm which determines the best available agent for an interaction

QUESTION 39
What is a fatal question in an Evaluation Form?

QUESTION 40
Your contact center wants to track the outcome of calls and chats. What can be configured within Genesys Cloud to provide this functionality?

QUESTION 41
Which of the following are components of Genesys Cloud Reporting and Analytics? (Choose three.)

QUESTION 42
If you have not created any additional templates, you will have several template options when creating a new script. What are the template options? (Choose two.)

QUESTION 43
Which of the following components can be added to scripts? (Choose all that applies.)

QUESTION 44
The deviation from the forecast versus the real time can be monitored in the best way through
.

QUESTION 45
Which definition matches the After Call Work option Optional?

QUESTION 46
Which option in the Audio Sequence configuration allows you to add a slight amount of silence as a Menu Prompt to avoid Architect?

QUESTION 47
By Default, Line recording is disabled.

QUESTION 48
Select the categories of Prompts in Architect. (Choose two.)

QUESTION 49
What attributes can be assigned to agents to ensure that interactions are routed to the most qualified agent? (Choose two.)

QUESTION 50
What process helps you to standardize call evaluations of contact center agents by comparing multiple reviews of the same call or interaction?

QUESTION 51
Which of the following media types can be selected when creating a report? (Choose three.)

QUESTION 52
Which of the Performance views shows real-time data with historical metrics to give you both short term and long-term views?

QUESTION 53
Select the applicable options for Genesys Cloud Architect. (Choose three.)