[Aug 03, 2022] Latest ITIL ITIL-4-Foundation Exam Practice Test To Gain Brilliante Result [Q226-Q249]

NEW QUESTION 226
Which step of the continual improvement model includes baseline assessments?

NEW QUESTION 227
Which is provided by the ‘engage’ value chain activity?

NEW QUESTION 228
What should be considered as part of the ‘partners and suppliers’ dimension?

NEW QUESTION 229
What is the purpose of the ‘information security management’ practice?

NEW QUESTION 230
Which should be handled by ‘service request management’?

NEW QUESTION 231
Which practice establishes a channel between the service provider and its users?

NEW QUESTION 232
What does ‘change enablement’ PRIMARILY focus on?

NEW QUESTION 233
What is used to link activities within the service value chain?

NEW QUESTION 234
Which practice provides visibility of the organization’s services by capturing and reporting on service performance?

NEW QUESTION 235
Which statement about the ‘change enablement’ practice is CORRECT?

NEW QUESTION 236
Which practice improves customer and user satisfaction by reducing the negative impact of service interruptions?

NEW QUESTION 237
Which is an activity of the ‘problem management’ practice?

NEW QUESTION 238
What is a means of enabling value co-creation by facilitating outcomes that customers want to achieve, without the customer having to manage specific costs and risks?

NEW QUESTION 239
Which costs are included in the value proposition of a service?

NEW QUESTION 240
What term is used to describe whether a service will meet availability, capacity and security requirements?

NEW QUESTION 241
Which value chain activity ensures that service components meet agreed specifications?

NEW QUESTION 242
Which guiding principle considers how the steps of a process can be performed as efficiently as possible?

NEW QUESTION 243
Which is considered by the ‘partners and suppliers’ dimension?

NEW QUESTION 244
What is the reason for using a balanced bundle of service metrics?

NEW QUESTION 245
Which is a use of the change schedule?

NEW QUESTION 246
What should be used to set user expectations for request fulfillment times?

NEW QUESTION 247
Which is the MOST important stakeholder group that a service provider needs to collaborate with?

NEW QUESTION 248
Which TWO types of competence are MOST important ‘or service desk staff?
1. Knowledge of business processes
2. Collaboration skills
3. Advanced technical knowledge
4. Workflow design skills

NEW QUESTION 249
What should be done first when applying the ‘focus on value’ guiding principle?