Practice Test for C_C4H510_04 Certification Real 2022 Mock Exam [Q67-Q90]

Posted On July 4, 2022

Practice Test for C_C4H510_04 Certification Real 2022 Mock Exam

Prepare For Realistic C_C4H510_04 Dumps PDF – 100% Passing Guarantee

Q67. Which key user features allow you to change field properties on the SAP Service Cloud Ul?

 
 
 
 

Q68. What must you consider when you want to upload master data to SAP Service Cloud using templates? Note:
There are 2 correct answers to this question.

 
 
 
 

Q69. Which fields can be pre-filled in the ticket template when you create a maintenance plan? Note: There are 3 correct answers to this question.

 
 
 
 
 

Q70. Which types of categories can be used in the service catalog? Note: There are 3 correct Answers to this question.

 
 
 
 
 

Q71. What are the essential configuration steps to automatically create a service ticket when an e-mail comes in?
Note: There are 3 correct answers to this question.

 
 
 
 
 

Q72. Which mandatory characteristics do you need to provide when you create a cloud data source? Note:
There are 3 correct Answers to this question.

 
 
 
 
 

Q73. Which of the following configuration activities are part of SAP Service Cloud? Note: There are 2 correct Answers to this question.

 
 
 
 

Q74. What must you consider when you want to upload master data to SAP Service Cloud using templates? Note:
There are 2 correct answers to this question.

 
 
 
 

Q75. Question 8: What types of mashups are available in SAP Service Cloud?
Note: There are 2 correct answers to this question.

 
 
 
 

Q76. Which option do you have to mark a field as mandatory?

 
 
 
 

Q77. What can you do with the add-in for Microsoft Outlook? Note: There are 2 correct Answers to this question.

 
 
 
 

Q78. You have configured the Service Level Agreements (SLAs) and their determination rules, but they are not derived in the service ticket. Which of the following could be a reason for that? Note: There are 2 correct Answers to this question.

 
 
 
 

Q79. Which of the following features apply to time recording? Note: There are 3 correct answers to this question.

 
 
 
 
 

Q80. Which type of categories can be used in the service catalog? Note: There are 3 correct answers to this question.

 
 
 
 
 

Q81. What is required to set up the organizational structure correctly?

 
 
 
 

Q82. Which of the following options are possible for permissions?

 
 
 
 

Q83. Which of the following standard objects are supported by the Data Workbench? Note: There are 2 correct Answers to this question.

 
 
 
 

Q84. In the ticket, there is no warranty determined for the registered product. Which of the following reasons could be a cause?

 
 
 
 

Q85. What objects can be used to define work distribution rules? Note: There are 2 correct Answers to this question.

 
 
 
 

Q86. What objects can be used to define work distribution rules? Note: There are 2 correct answers to this question.

 
 
 
 

Q87. Which data element is used to calculate the warranty start?

 
 
 
 

Q88. Which key features of the Analytics framework allow you to monitor business processes in SAP Service Cloud? Note: There are 3 correct answers to this question.

 
 
 
 
 

Q89. You want to create a maintenance plan for a vehicle check at 10,000 kilometers or 12 months. What schedule condition and schedule type do you use?

 
 
 
 

Q90. Which service objects can you assign to an installed base? Note: There are 2 correct Answers to this question.

 
 
 
 

SAP C_C4H510_04 Certification Exam Topics:

Topic Areas Topic Details, Courses, Books
Contracts and Case Management < 8%

Explain Contracts & Case Management in Service Tickets.
Service Business Process 8% – 12%

Identify the different Service Processes and their capabilities. Explain Time Recording and Fulfillment in Service Tickets.
Personalization and Extensibility < 8%

Identify how to use personalization and extensibility, including mashups and custom business objects.
Service Elements and Notification 8% – 12%

Setup Service Levels, Categories and define Work Distribution rules for Service Process. Set up a notification process and configure conditions and actions for workflows.
Basic Setup Settings 8% – 12%

Identify standard implementation methodologies used by SAP for SAP Cloud for Customer implementations. Identify fine-tuning timeline and dependencies in the context of the overall project plan, and the ways to tailor the solution by checking and adjusting the predefined settings to meet the customer’s business requirements.
Reporting < 8%

Leverage MS Excel with SAP Cloud for Customer reports, and identify different components of custom reports and interactive dashboards.
Maintenance Plan < 8%

Explain Maintenance Plan & its usage in Service Tickets
Service Objects > 12%

Explain Registered Products & their usage in Service Tickets. Explain Installed Base & its usage in Service Tickets. Explain Warranty Management & its usage in Service Tickets.
User Management 8% – 12%

Perform tasks associated with the maintenance of employees, business roles and users, as well as set up data restrictions.

 

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