Get Nov-2025 Download Latest & Valid Questions For Peoplecert ITIL-4-BRM exam [Q11-Q33]

Q11. Which is an example of an approach to managing a business relationship in a clear domain?

Q12. Which of the following describes a value stream?

Q13. An organization is observing the interactions they have with their customers when negotiating service targets.
Which technique is this an example of?

Q14. Which statement about the relationship between the capability criteria and the four dimensions of service management is CORRECT?

Q15. Which business relationship activity is MOST LIKELY to need leadership competency?

Q16. In the context of a cooperative relationship, which would NOT be a role of business relationship management?

Q17. Which activity is the responsibility of the ‘sponsor’ role?

Q18. An organization is performing a stakeholder analysis.
Which is an example of a stakeholder that should be monitored?

Q19. Which question should be considered during the ‘Identify stakeholders and relationship model’ activity of the ‘Managing business relationship journeys’ process?

Q20. Which is an example of ‘Reviewing the VoC program’?

Q21. Which activity is typically shared between a business relationship manger and business relationship agent?

Q22. As part of a stakeholder analysis, a senior manager has been identified who has financial control over BRM activities and is keen to see BRM succeed within the organization.
Which communication strategy should be used for this stakeholder?

Q23. Which TWO statements about BRM and third-party services are CORRECT?
1. BRM does not focus on suppliers as they never interact directly with the organization’s users
2. BRM ensures that, where appropriate, suppliers follow a service provider’s BRM approach
3. BRM is not directly involved in and does not need to understand supplier services
4. BRM needs to understand dependencies on supplier services as they influence user experience

Q24. A small organization’s problem management practice has been assessed at capability level 2, with only one criterion met at level 3.
Which TWO factors should this organization consider MOST in the context of the
“Where do we want to be?” step in the continual improvement model?
1. The costs and time required to achieve level 3
2. How to achieve level 5 for the practice
3. The impact of missing capabilities on the business
4. How to improve all four dimensions of service management at once

Q25. An organization has set an objective that by the end of the year it will develop and communicate values and principles to be adopted by everyone within the organization relative to business relationship management (BRM).
What metric can BEST be used to assess whether this objective has been met?

Q26. Which TWO means of automation should an organization use to check whether its business relationship models can be applied to a particular situation?
1. Workflow management tools
2. Mind mapping
3. Analysis and reporting tools
4. Knowledge management and sharing tools

Q27. What is an output of the ‘managing business relationship journeys’ process?