[Feb 14, 2023] Get Free Updates Up to 365 days On Developing MB-240 Braindumps [Q47-Q67]

Posted On February 14, 2023

[Feb 14, 2023] Get Free Updates Up to 365 days On Developing MB-240 Braindumps

Best Quality Microsoft MB-240 Exam Questions

What is the duration, language, and format of MB-240: Microsoft Dynamics 365 for Field Service Exam

  • Number of Questions: 40 to 60 questions(Since Microsoft does not publish this information, the number of exam questions may change without notice.)
  • language: English, Chinese (Simplified), Chinese (Traditional), French, German, Italian, Japanese, Korean, Portuguese (Brazil), Russian, Spanish, Spanish (Latin America), Turkish
  • Type of Questions: This test format is multiple choice.
  • Passing Score: 700 / 1000
  • Length of Examination: 50 mins

Microsoft MB-240 Exam Syllabus Topics:

Topic Details

Configure field service applications (15-20%)
Configure settings – define and configure key required security roles
– define and configure resource required scheduling options
– define required entities
– customize entities to meet requirements
– configure territories, postal codes, and organizational units
– determine and configure required skill types
– configure characteristics and skills
– configure proficiency models
– implement resource roles and categories
– enable schedule board geocoding
– configure technician time tracking
Configure product and service pricing – define required product and service types
– configure minimum charge amounts and durations
– determine when a product has a default list price and a work order price list
– associate products and services with price lists
– define tax codes
Configure bookable resources – manage bookable resources
– enable mapping functionality
– configure geocoding
– define start and end locations for resources
– determine the types of addresses to use
– configure pay types and rates
– configure working hours and working hour templates
– manage time off requests
– describe use cases for resource pools, crews, and resource groups
– define resource groups and resource group templates
– set up resource pools and crews
– configure technician location tracking
Integrate other tools with Field Service – use Power Automate flows to automate tasks and enhance Dynamics 365 Field Service
– describe use cases for collecting customer feedback by using Dynamics 365 Customer Voice
– implement Dynamics 365 Remote Assist for use with Dynamics 365 Field Service
– configure and use Remote Assist one-time call
– use Guides with work orders
– integrate with Dynamics 365 Supply Chain Management

Manage work orders (15-20%)
Describe the work order lifecycle – configure work orders
– configure work order lifecycle stages
– configure booking status and work order status values
– configure uses and capabilities for billing accounts, service accounts, and functional locations
– understand the key work order summary metrics on the Field Service Insights Dashboard
Create and manage work orders – create a work order from an incident or an opportunity
– add status and sub-status information to a work order
– organize work orders and resources by geography
– associate a work order and a price list
– identify processes required to close a work order
– close a work order
– use key field service metrics dashboard
– configure asset hierarchy and location on a work order
– configure and add work order resolutions
Manage incidents – configure incident types
– assign requirement group templates to incident types
– add service tasks to incidents
– add products and services to incidents
Create and manage agreements – determine when to use agreements
– define and configure agreement preferences and settings
– configure automatic generation of bookings
– create bookings
– create invoices
– create service-level agreements (SLAs) and entitlements for agreements
Create and use inspections – create inspections
– associate inspections to work orders
– complete inspections through Field Service Mobile
– describe use cases for analyzing results of inspections

Schedule and dispatch work orders (25-30%)
Manage scheduling options – schedule work orders using Schedule Board and Schedule Assistant
– determine when to use each scheduling option
– configure fulfillment preferences
– configure Quick book
– describe use cases for predictive work duration
– describe use cases for predictive travel time
– describe scenarios to modify and use the enhance work hours calendar for requirements
– describe use cases for implementing the technician locator functionality
– describe use cases for implementing travel outside of working hours
– describe use cases for appointment scheduling on Microsoft Outlook
Implement schedule boards – identify features and uses for Booking Requirements view
– implement the integrated map feature
– manually schedule work orders
– reassign and reschedule work orders
– move incomplete work orders
– generate driving instructions for field agents
– configure schedule boards
– customize the schedule board
– describe use cases for travel outside of working hours
Implement the Schedule Assistant – apply constraints to resource queries
– filter data
– specify a search radius
– troubleshoot the Schedule Assistant
Optimize resource scheduling – describe the resource optimization process
– define objectives and constraints
– create optimization profiles
– describe uses for embedded optimizer within the schedule board
Configure Universal Resource Scheduling – describe use cases for Universal Resource Scheduling
– create Power Automate flows to populate data in requirements records
– create requirement views
– enable scheduling for an entity
– restrict booking status values for an entity by using and option set
– configure geocoding for a custom entity
– manage work hours calendar for requirements
– enable Outlook appointment scheduling

Manage field service mobility (10-15%)
Install the mobile application – identify pre-requisites and supported platforms
– install and sign into the Field Service Mobile application
– work offline
– use Dynamics 365 Field Service Mobile app and Connected Field Service
– use Dynamics 365 Field Service Mobile app and Dynamics 365 Remote Assist
Configure the mobile application – configure actions that field agents can perform
– configure steps for Field Service Mobile application
– configure Field Service Mobile application functions for technicians
– configure the Booking and Work Order forms
– configure offline data and sync filters
– customize global search and enable scan to search
– customizing Mobile Offline capabilities
– set up and configure technician push notifications
– use and capture technician time tracking on Dynamics 365 Field Service Mobile app
– set up knowledge articles to work on mobile
– configure knowledge articles for offline

Manage inventory and purchasing (5-10%)
Manage customer assets – configure uses for customer assets
– create and register customer assets
– configure products to enable automatic creation of customer assets
– associate work orders with customer assets
– create child assets
– configure 3D asset models
– use functional locations
– configure asset properties
Manage inventory and warehouses – set up inventory and warehouses
– view product inventory
– adjust inventory levels
– transfer inventory between warehouses
– determine when to integrate inventory with Enterprise Resource Planning application
– manually update inventory by using inventory journals
Manage purchasing and product returns – describe the purchase order process
– create purchase orders
– create a list of receivable products for a purchase order
– determine product return options
– create return merchandise authorizations (RMAs)
– finalize returns

Implement Connected Field Service (10-15%)
Describe use cases for Internet of Things (IoT) – identify use cases for IoT
– describe IoT components
– identify user cases for Connected Field Service on Field Service Mobile application

 

NO.47 Drag and Drop Question
You are a Dynamics 365 Field Service Administrator Your organization wants to use Incident Types with Work Orders.
You need to create and configure Incident Types based on the provided scenarios.
Which Incident Type feature should you use with each scenario? To answer, drag the appropriate Incident Type feature to the appropriate scenario. Each feature may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view the content.
NOTE: Each correct selection is worth one point.

NO.48 You are a Dynamics 365 for Field Service scheduling coordinator.
When you select the Book button on a work order, TechnicianA never shows up as available.
You need to update the system to see TechnicianA’s availability.
What should you do?

 
 
 
 

NO.49 The field service team manager needs you to give a new technician user access to the system. The technician will use the mobile application to fill out work orders when they are onsite doing filed work to repair factory motors at customer sites. When the dispatcher takes vacation, the new technician user will manage dispatcher functions.
Which two field service security roles will the new technician user need? Each correct answer presents part of the solution.

 
 
 
 

NO.50 Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
You are a Dynamics 365 for Field Service system administrator.
You are configuring a new instance of Dynamics 365 for Field Service. The organization needs to accurately capture the cost of work order bookings.
Solution: You implement the following configuration changes:
1) Create Resource Pay Types for regular, holiday, overtime, travel, and breaks.
2) Assign an Hourly Markup percentage to each Resource Pay Type.
3) Assign Resource Pay Types to the applicable Pay Type.
4) Create the Holiday Schedule.
Does this meet the goal?

 
 

NO.51 Your company uses Dynamics 365 for Field Service.
The company’s inventory clerk goes to the bin location for electrical switches and discovers there are none in stock. However, the Field Service Inventory shows a quantity of one.
In which order should the required fields be entered to adjust the inventory to the correct amount? To answer, move the three appropriate actions from the list of actions to the answer area and arrange them in the correct order.

NO.52 As a new start-up field services company, you are looking to streamline your customer service process toprovide the best customer service experience.
Your company has decided to implement Dynamics Field Services as the foundation for its customer servicemanagement processes.
You need to ensure that the cases that the customer service team createscan be quickly and efficientlyconverted to work orders (that will minimize the need to add additional information to the work orders) usingthe out-of-the-box capabilities.
Which key item do you need to configure before the customer service agents will be able to convert a case to awork order?

 
 
 
 

NO.53 DRAG DROP
You are a new Dynamics 365 for Field Service Administrator for a manufacturing firm.
Your manager has asked you to configure the system to enable scheduling for maintenance of equipment at customer sites. It is against company policy to dispatch resources to sites with known issues such as credit or safety holds. Many site visits may require more than one technician to be sent for the repair.
Which resource scheduling component should be used for each task? To answer, drag the appropriate resource scheduling component to the appropriate task.
Each resource scheduling component may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view the content.
NOTE: Each correct selection is worth one point.
Select and Place:

NO.54 You are a Dynamics 365 for Field Service Mobile Administrator (FSM).When technicians log into FSM, they receive the following message:
“Your organization has not configured Field Service Mobile.”
You log into FSM and cannot reproduce the issue with your login.
What must you do to fix the issue?

 
 
 
 

NO.55 Your company is expanding nationally.
You need to configure tax codes for a new territory, so the company can start to operate in the new territory.
You realize that you can identify which field service record types the tax code will be applied to.
Which three Field Service record types are taxable within the new tax code? Each correct answer presents a complete solution.

 
 
 
 
 

NO.56 You are entering products and services into Dynamics 365 CE Field Services.
You need to ensure that your field technicians can use the products when completing work orders.
Which two field service product types should you configure to allow your technicians to add work order products? Each correct answer presents a complete solution.

 
 
 
 

NO.57 Your company processes a large number of work orders each day. The company wants to ensure the high priority work orders are dealt with immediately.
You need to configure the schedule board so that bookings are easily visible to the dispatchers.
How can you configure Dynamics Field Services to increase booking visibility?

 
 
 
 

NO.58 You are a new Dynamics 365 for Field Service Administrator for a manufacturing firm.
Your manager has asked you to configure the system to enable schedulingfor maintenance of equipment atcustomer sites. It is against company policy to dispatch resources to sites withknown issues such as credit orsafety holds. Many site visits may require more than one technician to be sent for the repair.
Which resource scheduling component should be used for each task? To answer, drag the appropriate resource scheduling component to the appropriate task. Each resource scheduling component may be usedonce, more than once, or not at all. You may need to drag the split bar between panes or scroll to view the content.

NO.59 Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
You are a Dynamics 365 for Field Service system administrator.
You are configuring a new instance of Dynamics 365 for Field Service. The organization needs to accurately capture the cost of work order bookings.
Solution: You implement the following configuration changes:
1) Create Resource Pay Types for regular, holiday, overtime, travel, and breaks.
2) Assign an Hourly Markup percentage to each Resource Pay Type.
3) Assign Resource Pay Types to the applicable Pay Type.
4) Create Business Closures.
5) Create Bookable Resources with Hourly Rates.
Does this meet the goal?

 
 

NO.60 You are setting your environment to use Resource Scheduling Optimization (RSO). You have enabledOptimize Schedule for all Bookable Resources.
You need to complete the remaining steps to prepare your work order data for optimization.
Which three actions should you perform, in sequence, to achieve the goal? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

NO.61 You are a Dynamics 365 for Field Service Mobile customizer.
Your mobile technicians indicate that when in offline mode, they do not have access to the same data set that is available online. Offline mode contains less account and work order data, and users cannot see warehouses.
You need to determine which updates to make within the mobile project so that technicians can see the appropriate information.
Which three actions should you choose? Each correct answer presents a complete solution.

 
 
 
 
 

NO.62 You are a Dynamics 365 for Field Service Administrator and work for a manufacturing firm. You are receiving support requests that field engineers are unable to see a custom area entitled “Parts Requests” within the Dynamics 365 Field Service Mobile App.
You need to troubleshoot the Dynamics 365 for Field Service mobile app to ensure that the field engineers are able to view the customizations created.
What are the three steps you can take to troubleshoot the issue reported? Each correct answer presents a complete solution.

 
 
 
 
 

NO.63 You work for a recycling company that provides customers with large compactor units to collect theirrecyclable materials. The compactor units are comprised of two separate components: a container to collectthe recyclable materials and a separate component that compacts the recyclable materials to make themeasier to transport.
These containers are expensive, and the components tend to break down frequently, requiring ongoingmaintenance and repairs.
You need to easily track the containers that your company has at each clientlocation and maintain a servicehistory for each of the sub-components.

 
 
 
 

NO.64 You are a Dynamics 365 for Field Service Administrator. Your organization wants to use Connected FieldService for existing Customer Assets.
You install Connected Field Service and set up Azure IoT Central, but it seemsno alerts are being received inDynamics 365 for the devices.
You need to find the issue and resolve it.
Which action should you choose?

 
 
 
 

NO.65 You need to provide agents with a checklist of actions to complete as part of a work order. The duration of these actions must roll up to the work order.
Which record type should you use?

 
 
 
 

NO.66 You are a Dynamics 365 for Field Service scheduling coordinator.When you select the Book button on a work order, TechnicianA never shows up as available.
You need to update the system to see TechnicianA’s availability.
What should you do?

 
 
 
 

NO.67 You are a field service administrator for your company.
You review the Field Service administrator guide to understand how the status fields can support your company’s business processes.
Which unique entity system status value matches with its Entity Type? To answer, drag the appropriate unique entity system status values to the appropriate Entity Type. Each unique entity system status value may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view the content.
NOTE:Each correct selection is worth one point.


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