[Jun-2022] Updated SAP C_C4H510_04 Dumps – PDF & Online Engine [Q41-Q60]

NO.41 Which type of categories can be used in the service catalog? Note: There are 3 correct answers to this question.

NO.42 Which of the following are reporting features in SAP Service Cloud? Note: There are 2 correct answers to this question.

NO.43 Question 35: What are the scenarios that enable users to broadcast reports by e-mail? Note: There are 2 correct answers to this question.

NO.44 Which best practice actions are suggested for incident management? Note: There are 3 correct answers to this question.

NO.45 Which fields can be determined by using Service Level Agreements? Note: There are 2 correct answers to this question.

NO.46 Which scoping question allows you to enable automatic ticket creation based on incoming e-mails?

NO.47 Which elements are used to calculate the due dates defined in Service Level Agreements (SLAs)? Note:
There are 2 correct Answers to this question.

NO.48 Which elements can be used to restrict access to views? Note: There are 2 correct Answers to this question.

NO.49 Which actions can be taken to see the restriction rules in access restrictions? Note: There are 3 correct Answers to this question.

NO.50 What can you use to keep track of new knowledge base articles and changes made to the existing ones if you have set up SAP Jam as a knowledge base?

NO.51 Which options do you have to connect an existing ticket to another ticket? Note: There are 3 correct answers to this question.

NO.52 Which of the following Data Workbench actions are supported for a complete business object? Note: There are 2 correct answers to this question.

NO.53 Which tools would you use to create new accounts in SAP Service Cloud? Note: There are 2 correct Answers to this question.

NO.54 Depending on defined conditions, the status of the ticket needs to be set to escalated. Which tool is suitable for this?

NO.55 Which data is bidirectionally synchronized between SAP Cloud for Customer and SAP Field Service Management?

NO.56 What are the essential configuration steps to automatically create a service ticket when an e-mail comes in?
Note: There are 3 correct answers to this question.

NO.57 You have configured the Service Level Agreements (SLAs) and their determination rules, but they are not derived in the service ticket.
Which of the following could be a reason for that?
Note: There are 2 correct answers to this question.

NO.58 Which feature in user interface maintenance can be used to control the values of custom fields?

NO.59 Which fields can be pre-filled in the ticket template when you create a maintenance plan? Note: There are 3 correct Answers to this question.

NO.60 Which objects can be used within ticket creation to automatically determine the registered product?