Latest [Apr 26, 2022] Real SAP C_C4H510_04 Exam Dumps Questions [Q28-Q51] : Best Free Exam Guide : http://free.exams4sures.com

NEW QUESTION 28
Which components delivered by SAP Service Cloud provide CTI integration? Note: There are 2 correct answers to this question.

CTI Client Adapter

Live Activity pane

CTI Desktop pane

CTI Client pane

NEW QUESTION 29
Which of the following options are possible for permissions?

If an activity is contained in multiple views and the access rights are contradictory, the system automatically grants no access.

Restricted access rights override any unrestricted access you have defined.

You can decide, per view, if the access rights should override any restrictions you have defined or not.

Unrestricted access rights override any restrictions you have defined.

NEW QUESTION 30
You plan a product recall with the help of automatically generated tickets. Which tool do you use?

Maintenance plan

Activity planner

Realignment runs

Ticket routing rules

NEW QUESTION 31
Question 33: In the ticket, there is no warranty determined for the registered product. Which of the following reasons could be a cause?

The warranty is expired.

The warranty is set to active.

The registered product has no installed base assignment.

The ticket is escalated.

NEW QUESTION 32
Which action is a prerequisite to implement registered products? Note: There are 2 correct answers to this question.

Maintain Number Ranges for Customers

Maintain Installed Base

Purchase a license for the Registered Product

Scope Registered Products

NEW QUESTION 33
Which action should an administrator take to get a system bug fixed within SAP Service Cloud?

Create an incident.

Send an e-mail to SAP Cloud Support.

Document an influencer story.

Report a ticket.

NEW QUESTION 34
Which of the following objects can be replicated from SAP Service Cloud to SAP Field Service Management?
Note: There are 2 correct answers to this question.

Installed bases

Service contracts

Contacts

Registered products

NEW QUESTION 35
Which settings can you control for the e-mail channel setup? Note: There are 3 correct Answers to this question.

Channel direction

Ticket type

Notification type

Mashup service

Channel type

NEW QUESTION 36
The status of a ticket needs to be escalated.
Which tool can be used to achieve this?
Note: There are 2 correct answers to this question.

Resource scheduler

Maintenance plan

Feature action within tickets

Workflow rule

NEW QUESTION 37
Which of the following options are features within the Analytics framework? Note: There are 2 correct answers to this question.

You can add custom fields in data sources and reports.

With the Dashboard Designer, KPIs can be joined to a new data source.

With the mashup approach, offline access to an SAP BusinessObjects Bl system is available.

You can create new custom reports based on join data sources.

NEW QUESTION 38
Which business function in the account master will block the release of quotes to SAP S/4HANA?

Sales support block

Prospect

Delivery block

Credit limit check

NEW QUESTION 39
When a customer calls in with a problem with their product, which feature helps the service agent quickly identify the unique product ?

Registered product

Installed base

Service contract

Service warranty

NEW QUESTION 40
Which of the following actions can you perform to configure access rights? Note: There are 3 correct answers to this question.

Set access restrictions.

Control access on field and action level.

Create service level agreements.

Assign work centers and views.

Maintain the service catalog.

NEW QUESTION 41
Which of these template formats is supported by the Data Workbench?

csv

Raw data

XML

HTML

NEW QUESTION 42
Which of the following statements is correct in the context of scoping and fine-tuning? Note: There are 2 correct answers to this question.

Scoping is the process of matching your individual business requirements to predefined solution capabilities.

Scoping is automatically generated by the system based on your fine-tuning decisions.

The activity list is automatically generated by the system based on your scoping decisions.

Fine-tuning is the process of generating the activity list by answering questions about which business processes will implemented.

NEW QUESTION 43
Which of the following options can be used to control the access rights of a user in transactions? Note: There are 2 correct answers to this question.

Activate Scoping Item Determination for Territory Owner in Transaction

Usage of Delegates

Assign Restriction Rules

Configure Work Distribution Rules for Employees

NEW QUESTION 44
Which tool would you use to create high data volumes in SAP Service Cloud?

Data Workbench

Job Manager

Form Templates

Mass data maintenance

NEW QUESTION 45
Which objects can be used within ticket creation to automatically determine the registered product?

Installation Point

Product

Warranty

Installed Base

NEW QUESTION 46
What are the scenarios that enable users to broadcast reports by e-mail? Note: There are 2 correct Answers to this question.

On specific report creation

On every save of the report

Ad-hoc broadcasting

Periodic scheduling

NEW QUESTION 47
Which of the following configuration activities are part of SAP Service Cloud? Note: There are 2 correct Answers to this question.

Scoping attribute set

Maintenance plan

Maintenance measurement and readings

Setup deals

NEW QUESTION 48
What types of mashups are available in SAP Service Cloud? Note: There are 2 correct Answers to this question.

HTML mashups

Internal mashups

URL mashups

ABAP mashups

NEW QUESTION 49
Question 4: Which of the following elements needs to be activated in the scoping? Note: There are 2 correct answers to this question.

Service Contract Management

Registered Products and Installed Bases

Sales Contact

Service Notification

NEW QUESTION 50
What can the service categories in the service catalog be used for? Note: There are 3 correct answers to this question.

Determining fine-tuning settings

Controlling responsibility

Controlling validity of the service catalog

Reporting

Determining service level assignments

NEW QUESTION 51
You want to create a maintenance plan for a vehicle check at 10,000 kilometers or 12 months. What schedule condition and schedule type do you use?

Absolute, counter based

One time. no condition, time and counter based

One time, fixed

One time, time and counter based

Latest [Apr 26, 2022] Real SAP C_C4H510_04 Exam Dumps Questions [Q28-Q51]

SAP C_C4H510_04 Exam Syllabus Topics: