[Mar-2022] Latest Oracle 1Z0-1038-21 Certification Practice Test Questions [Q18-Q35] : Best Free Exam Guide : http://free.exams4sures.com

NO.18 A customer is using a service level agreement (SLA) to calculate resolution due dates automatically when an SLAinstance is added to an incident. What setup is required for resolution due calculations?

Create a custom incident milestones report and add it to a custom incident workspace

Add all the holidays observed by your organization.

Define default response requirements.

Use business rules to automatically calculate dates

NO.19 You have a requirement for an incident workspace where clicking a kind of text hyperlink should open a browser window by using the third-party URL of the loaded client. You want to implement this by using add-ins.
Which add-in should you create?

Content Pane

Workspace

Report Command

Workspace Ribbon

Global Ribbon

NO.20 A company wantsto include the company logo and contact details in its outbound email communications.
Where should this be configured?

Admin HTML Editor

Contact HTML Editor

Global template

Quote template

NO.21 You make some changes to your message template and deployit globally, but the deployed status continues to show as pending.
What would you do to resolve this?

Accept the changes.

Save the deployment.

Enable the global template.

Validate the template.

NO.22 You are working oncomplete service delivery transformation for your customer to streamline the contact center training program. As a cost cutting measure, your customer wants the new customer service representatives to be ready to start work within 5 days instead of 30 days. The customer is also particular that the quality of service delivery should not be compromised.
What are the two options that you would suggest to streamline this contact center training program?

Business rules

Guided assistance

Intent guide

Custom process model

Agent scripts

NO.23 You want yoursystem to offer a chat invitation to any customer who spends at least two minutes on a specific web page.
What should you use?

configuration settings

business rules

proactive chat widget

syndicate chat widget

NO.24 Which statement correctly differentiates between a bulk operation and a batch operation?

A bulk operation performs a single operation, whereas a batch operation performs a single operation on a single object.

A bulk operation performs the same operation on multiple objects, whereas a batch operation performs multiple operations.

A bulk operation performs multiple operations on the same object, whereas a batch operation perform the same operation on multiple objects.

A bulk operation performs the same operation on a single object, whereas a batch operation performs multiple operations on multiple objects.

NO.25 An agent is assigned a profile PI that is configured with three incident queues: q1, q2, and q3, and the pull policy is set to Manual. Which statement is true?

Agents can use the Fill Inbox functionality to select any of the three queues.

Agents will get incidents only from the ql queue.

Agents with the Manual pull policy will get only incidents that are assigned by their supervisor.

Agents cannot use the Fill Inbox functionality because the pull policy is manual.

NO.26 Which two are non-CRUD operations?

CSVTableSet results = RunAnalyticsReport(AnalyticsReport ReportObject, int Limit, int Start, string Delimiter, bool ReturnRawResult, bool DisableMTOM, out byte[] FileData);

RNObject[] = Binding.Create(RNObject[] Objects, CreateProcessingOptions Options);

UpdateResponseMsg = Binding.Update(RNObject[] Objects,UpdateProcessingOptions ProcessingOptions);

ResetContactPasswordResponseMsg = Binding.ResetContactPassword(ID ContactID);

CSVTableSet = Binding.QueryCSV(string Query, int PageSize, string Delimiter, bool

ReturnRawResult, bool DisableMTOM, outbyte[] FileData);RNObject[] rnObjects = _client.Get(clientlnfoHeader, objects, options);

NO.27 Your customer wants its agents to be able to pull chats from the wait queue. Which two actions should you perform?

Select the corresponding pull policy.

Selectthe Pull Chat check box in the chat profile.

Select the Chat check box that is associated with an agent’s staff account.

Configure advanced routing.

Enable the engagement engine.

NO.28 Which two statements are true about safe mode in relation to add-ins?

It is a setting that must be enabled at the interface level.

It is enabled automatically if the previous shutdown of the agent desktop application did not happen normally.

It allows an agent desktop to log in to the application with local add-in files.

It allows an agent desktop to log in to the application without any add-ins.

It is a profile setting that must be enabled for a profile.

NO.29 Which three statements are true about headers of custom process models?

They list only the events that are supported by the code implementation.

They contain all possible events with the objects.

The/QDntain the version number of the Connect Common Object Model.

The header section needs to be uncommented during testing.

Theycontain the version number of the PHP script.

They contain standard objects only.

The header section is always commented.

NO.30 Which four statements are true about reports?

Published reports can be modified.

All the permissions from an imported report remain unchanged after an export.

Reports are not common across the interface.

Reports must be exportedmanually in all interfaces.

Reports are shared between interfaces.

The owner of a report remains the same even if the report is imported by some other user.

After a report is published, the report data remains unchanged even as the knowledge baseis updated.

NO.31 Which three options are not supported in a Browser User Interface workspace?

The ability to view the visitor browser history in the Agent Browser User Interface is not supported.

Theauthorization of Knowledge Foundation (Answer Workspace) in the Browser User Interface workspace is not supported.

The mixing of HTTP and HTTPS is not supported because i is a security violation.

Any site which does not want to be embedded insidean iframe will not be rendered.

Any site trying to navigate to a top-level page will not be rendered.

NO.32 Which three statements are true about the Custom Process Model (CPM) in Oracle Service Cloud?

It is triggered by an event that occurs on the standard objects that are used by queues.

It is a PHP script that executes only synchronously.

It can be triggered by an event that occurs even on a custom object.

It is triggered by an event that occurs on standard objects only.

It is always triggered from business rules.

It is also known as the Object Event Handler.

It can be triggered by an event that occurs on community objects.

NO.33 Your customer has asked you to create a report that will need to be sent to the executive management. None of the recipients of this report has access to the system, and the same monthly report needs to be delivered toall recipients. The management team changes frequently, and your customer does not want to alter the report schedule after configuration.
Which two steps must be taken after creating the report?

Create a schedule record for the report.

Create andadd the distribution list to the schedule.

Set up staff accounts for the executive team.

Send a notification to the executive team that the report is available.

Create a dashboard for the report.

Upgrade the permissions for the report toinclude the executive team.

NO.34 What would you use for repetitive text with a single point of maintenance for any changes tothe text?

Custom object field

Variable

Custom field

Merge field

NO.35 Which four types are used by incidents queues?

FIFO

Round Robin (Logged In)

LIFO

Quick

Round Robin (All)

Standard

Advanced Routing